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About

Using Mobile Phones

Privacy Policy

Vixel Agency ("we," "us," or "our") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information, especially concerning our text messaging (SMS) and marketing services.

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1. Information We Collect
We collect information you provide directly to us when you use our website, book appointments, or communicate with us, including:

Contact Information: Name, email address, and phone number.

Service Data: Information related to your service use and appointment history.

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2. How We Use Your Information
We use the information we collect for the following essential purposes:

To provide, maintain, and improve our services.

To send transactional communications, such as appointment confirmations and service updates.

To send marketing and promotional communications, but only if you have explicitly opted-in.

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3. SMS/Text Messaging Compliance (A2P Data Mandate)
This section details the use of your mobile information specifically for our text messaging program, which is strictly governed by carrier policy:

Vixel Agency guarantees that we will not share, sell, or transfer your mobile phone number or your opt-in consent to any third parties for marketing or promotional purposes.

Specifically:

No Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Exception for Service Providers: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services (such as our technology partner, which facilitates the transmission of the messages).

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4. Contact Information
If you have questions or comments about this policy, please contact us at:

Vixel Agency

Email: asinichar@vixelagency.com

Phone: (917) 969-5702

Terms of Service

1. Acceptance of Terms
By accessing or using any services provided by Vixel Agency, you agree to be bound by these Terms and all applicable laws and regulations.

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2. Services
Vixel Agency provides digital marketing, consulting, and automation services as outlined in your specific service agreement or contract.

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3. Text Messaging/SMS Services
If you opt-in to receive text messages or SMS services from Vixel Agency, you agree to the following:

Message Frequency: Message frequency will vary depending on your account activity (e.g., appointment reminders, OTPs, follow-ups).

Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the phone number. We will send you one final SMS message to confirm you have been unsubscribed.

Help: For assistance, reply with the keyword "HELP" or contact us directly at (917) 969-5702.

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4. Governing Law
These Terms and your use of the services are governed by and construed in accordance with the laws of State of New York.

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